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Roundtable: Engaging Team Dynamics and Personalities

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May 9th, 2019
12:00 pm - 1:30 pm

Parish Resource Center
2160 Lincoln Highway East
Lancaster, PA, 17602, United States

Led by Margot Hoerner, Retired Human Resources Executive for Procter & Gamble and SCORE Lancaster-Lebanon Mentor

FREE to all attending!

Bring a brown bag lunch and the Parish Resource Center will provide coffee, tea, and water.


Surviving and Thriving with Difficult People

  • What is the impact of difficult people in your organization or church?
  • What is unique about a church when handling personnel situations?
  • What are some workplace behaviors that negatively affect the work environment and how can we best handle them?
  • Why do managers tend to ignore difficult people or personnel situations?
  • How can organizations/churches prevent sticky personnel situations?
  • The importance of creating, modeling and rewarding the CULTURE you want as part of your work environment


Margot Hoerner started her career in Sales and Marketing at Procter and Gamble (makers of Tide, Bounty, Charmin, Crest Toothpaste, Pampers, and Swiffer to name a few….) and after 12 years realized that her true passion was in the HUMAN ELEMENT of the corporate world. Following her passion, she held numerous Human Resource Senior Management positions for the next 23 years (also at Procter and Gamble). She has extensive knowledge of and experience in Employee Relations, Strategic Planning, Performance Management, Leadership, Training and Development and Managing Organizations through Transition. She is certified in Executive Coaching, Myers-Briggs, Gallup Strengths Finders, and Cultures at Work.

She is passionate about organizations and their people and identifying ways to bring out the best in both. She has had the honor of spending her career at a company consistently recognized world-wide as a hallmark for “Best Places to Work”. She says, “If an organization ‘smells good’, it contributes to the overall job satisfaction and performance of employees that translates to better results.” She wants to help organizations attain that environment for their employees and clients.

She is active with many non-profits in the Lancaster community including Junior Achievement, Claire House, Benchmark and SCORE. She has served as an Elder and Trustee at Highland Presbyterian Church, including serving as the Chair of the Personnel Committee.

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